Privacy policy
Effective Date: November 2024
Introduction:
At Outrider Wellness, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website, purchase coaching programs, buy digital products, or sign up to receive free content, in accordance with the Personal Information Protection Act (PIPA) of British Columbia, Canada.
By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following personal information from you when you interact with our website, purchase coaching programs, buy digital products, or sign up to receive free content:
Name
Email address
Phone number (if provided)
Payment information (e.g., credit card or PayPal details for coaching and product purchases)
Billing address (for digital product transactions, if applicable)
Any other information you provide when contacting us, signing up for services, or interacting with our website.
2. How We Use Your Information
We use your personal information for the following purposes:
Coaching Programs: To communicate with you about coaching services, appointments, program details, and feedback.
Digital Products: To process your digital product purchases, manage your order, and provide access to purchased digital content (e.g., e-books, courses).
Additional Free Content: To send you the free content you have requested (such as e-books, worksheets, guides, webinars, etc.) and follow up with relevant information.
Payments: To process your payments securely for coaching services and digital products.
Communication: To send you important updates, newsletters, or promotional materials (with your consent).
Website Improvement: To improve our website and services based on user feedback.
3. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes physical, electronic, and managerial safeguards to secure your data. Payment transactions are processed through secure, trusted third-party payment gateways.
However, no data transmission over the internet or storage system is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your personal information only with:
Service providers who help us manage our website, payment systems, digital product delivery, or customer communication.
Law enforcement or other authorities, if required by law.
5. Coaching Programs & Digital Products
Coaching Programs: When you sign up for a coaching program, we will collect the necessary information to schedule your sessions, communicate with you about the coaching process, and track progress. Your personal information may also be used for feedback purposes and to help improve future sessions.
Digital Products: When you purchase digital products, such as e-books, online courses, or guides, your payment information is processed securely. Upon successful payment, you will receive access to the product(s), either via email or through a direct download link.
6. Additional Free Content
When you sign up to receive additional free content (such as e-books, worksheets, guides, webinars, or other resources), we may collect your personal information (e.g., name, email address) to deliver the content to you.
We may also use this information to:
Send you the requested free content and updates related to the content you’ve signed up for.
Provide additional offers or information about our coaching programs, services, or digital products (with your consent).
Improve our offerings based on your preferences and interests.
By signing up for free content, you consent to receiving emails or communications from us related to the content, and you can unsubscribe from future communications at any time through the unsubscribe link in our emails.
7. Consent to Marketing Communications
In addition to receiving the free content you signed up for, we may use your contact information to send you marketing emails about our coaching programs, digital products, and other services that may be of interest to you. You will always have the option to opt-out or unsubscribe from marketing emails at any time through the unsubscribe link in our emails.
If you do not wish to receive promotional emails, you can unsubscribe by clicking the “unsubscribe” link in any email we send or by contacting us directly.
8. Your Rights
You have the right to:
Access the personal information we hold about you.
Correct any inaccuracies in your personal information.
Withdraw your consent for us to use your information at any time (for example, unsubscribing from marketing emails).
Request the deletion of your personal information, subject to legal requirements and business needs.
Note: We do not offer refunds for digital products or coaching services. Please make sure to review the details of our offerings before making a purchase or booking.
9. Cookies and Tracking
We may use cookies or similar tracking technologies on our website to enhance your user experience, analyze site usage, and improve our services. You can manage cookie settings in your browser if you wish to disable them.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, our coaching services, digital products, or wish to exercise any of your rights, please contact us at: hello [at] outriderwellness [dot] com.